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Shipping & Returns


Worldwide shipping cost

 Option
 Estimated transit time  Cost
 DHL Express    3-5 business days  $30
 Local Post - under $100
 14-21 business days  $45
 Local Post - over $100  14-21 business days  FREE 

Prices do not include import tax and will be charged separately at destination apon arrival.

Orders placed before 3pm Sun-Thurs will be dispatched the same day, otherwise they will be despatched the next business day.

 

Shipping Terms

Please note that while we do our best efforts to deliver your purchase order within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed.

Avishag Arbel is not responsible for any delays caused by matters not under its full direct control, including but not limited to destination customs clearance processes, delays caused by the shipping company, natural disasters, etc.

 

Incorrect Address

It is your responsibility to provide the correct delivery address. Any additional freight charges arising from returned parcels (for example incorrect address entered at checkout, delivery not collected from Post Office within specified timeframe) will not be refunded.

 

Duties & Taxes

Import duty and taxes are your responsibility. Please check with your local customs office for further information. You may check the suggested amount on the following link, listing the products as maternity clothing. Please note, we do not guarantee this will be the rate apon arrival.

suggested calculaor:  https://www.simplyduty.com/import-calculator/

 

Sales and Promotional Event Orders

Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

Once your order has been dispatched, you will receive an email from us with your tracking number and estimated delivery date.

For all orders, a signature will be required upon delivery, however parcels can be safe dropped if requested. Please note that we cannot accept responsibility for any loss or damage which results from delivery.

 

Returns

At Avishag Arbel, all returns are free! Our primary goal is to provide our customers with high quality products. Customer satisfaction is our number one priority. All the items that we carry are carefully inspected before dispatch for quality control.

If for any reason you're not satisfied with your purchase and you wish to return one or more of the items, please fill out the details on the pre-paid return form and attach to your package.

We are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. 

Please note that when you return an item: (1) we ask that it is still in its original packaging and is not worn, washed, damaged or had had the tags removed. (2) any item which fails to meet these criteria may not be refunded. Please ensure the items returned are packaged into one parcel. 

 

Return Exceptions

All apparel listed under underwear/women's intimates, swimwear, clearance, or any discounted products, providing that Avishag Arbel did not make any error, are ineligible for refunds, exchanges, or replacements.

  

Return Process

To guarantee a fast and smooth return process, please follow these steps:

1. Fill out all the details in the Return Form and place it together with the item(s) you wish to return in a suitable bag/box.

2. Ship your package to the return address closest to you by mailbox/post office. (return adress is chosen while filling out the pr paid return label)

3. Once the goods are received and processed, you will receive a refund for the returned items. Please allow 5-10 business days for a refund to be credited back to the credit/debit card you used for the order, after we receive the returned products.

 

Costs for return

Free.

Just fill out the Return form and ship it off to us. 

Return transactions will pe procceed in ILS currency and calculated by the exchange rate of the day the oreder was placed.

 

QUESTIONS? WE'RE HERE TO HELP

Email Us / service@avishagarbel.com

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הי, שמנו לב שאת גולשת באתר הבינלאומי של אבישג ארבל שאינו שולח לכתובת מגורים שלך.